Job Purpose and Summary

This position is responsible for performing entry-level and administrative work in support of one or more functional Human Resources (HR) program areas for the Pennsylvania Turnpike Commission (PTC).

Work is performed under general supervision with some independence, reviewed by a manager, or designee, for direction and end results.

Essential Functions & Responsibilities

Performs day-to-day activities in the support of one, or more, HR program areas and / or projects. Assists higher-level staff with special assignments.

Recommends and assists with the implementation of changes in procedures to facilitate effectiveness for assigned areas.

Serves as a customer service representative, greets visitors, and ascertains their needs. Provides general information, documentation, and assistance.

Gathers information to refer to the appropriate unit / department.

Becomes familiar with, and follows, established policies, procedures, laws, and regulations. Refers internal / external staff and customers to appropriate policies and procedures.

Performs varied clerical and administrative support in the administration of HR Programs including recording data, copying, collating, sorting / distributing mail, answering phones, scheduling meetings / trainings, maintaining office equipment, and maintaining personnel files.

Participates in the preparation, ordering, and dissemination of a variety of employee communications, handouts, supplies, and booklets.

Gathers and analyzes data to provide support with HR programs and projects. Gathers right-to-know information and other documents.

Updates and enters data into HRIS systems. Summarizes data and prepares reports and logs. Identifies system errors and reports them to supervisor.

Submits tickets for system issues involving daily assignments.

May assist with gathering information and providing input for RFPs and contracts. Scans contracts and relevant information into system.

Drafts and modifies correspondence, reports, and other communication relating to assigned program areas. Modifies HR information on the Intranet / Extranet as requested by higher-level staff.

Assists with skills assessment process for job applicants as required.

Participates in meetings, trainings, and other events.

Maintains confidentiality and appropriately handles sensitive issues. Maintains confidential records, files, and documentation.

Participates in a variety of training sessions, seminars, and on-the-job work experiences to become familiar, and stay up to date, with PTC policies / procedures, as well as external updates that could impact the assigned program area.

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as required.

Qualifications

Four (4) years of Human Resources experience.

Bachelor’s degree in Human Resources, Business Administration, or related field.

One (1) year of administrative experience in the Human Resources Department at the PTC.

Equivalent combination of education and / or experience may be accepted.

Must demonstrate proficiency in applicable Microsoft programs. A skills assessment may be required prior to interviewing for this position.

Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver's license within six (6) months of employment.

Competencies

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires continuous work at a computer utilizing business programs and PTC specific operating systems.

Position requires occasional travel and / or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions.

Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job.

Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.

Last updated : 2024-05-07